Responsible Gambling

BET.co.za (“the Operator”) and its related sites (“the Website”) offer you outstanding online entertainment by creating an enjoyable and online gaming platform.

We acknowledge that while most of the players play for pure entertainment purposes, there are few players who may lose control over their playing. We fully support and promote Responsible Gambling to ensure that you continue to enjoy safe and controlled betting, while keeping the following points in mind:

  • o Online gambling should only be considered as a mode of entertainment and not solely as means to generate income.
  • o Always keep a good check on time and money spent on gambling.
  • o Give priority to your usual activities or hobbies like spending time with friends and family.
  • o Never play to recover your losses or to get out of financial trouble.
  • o Never borrow money, sell possessions or leave bills unpaid in order to play.
  • o Never lie or hide your gambling from your family and friends.
  • o If you are worried and find it hard to control or stop betting, contact our support team

USERNAME AND PASSWORDS

We suggest every player keeps the username and password confidential and never shares it with anybody. You are solely responsible for all the transactions and activities conducted in relation to your Player Account.

UNDERAGE GAMBLING

It is illegal for anyone under the age of 18 to open an account or to gamble on BET.co.za. To comply with the law, we carry out age verification checks on all customers using payment mechanisms that are available to U18s.

If you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. If you share your computer with anyone under the legal age required to register with or gamble on our site, or anyone who has requested self-exclusion from gambling sites, please consider installing filtering solutions such as:

Net Nanny™
CyberPatrol

TOOLS

If you are concerned about your gambling activities and feel that you may no longer be fully in control, we strongly recommend that you contact our Customer Support.

We provide all our players with tools to help them control their gambling activity and ensure their time on our site is fair and entertaining. Please have a look below at the different types of tools we offer to make sure your gaming is enjoyable and controllable.

LIMITS

We know how easy it may be to lose yourself in all that fun, so setting limits can add an extra level of control over your gambling. If you think you could benefit from one or more of these limits options, please do not hesitate to contact us or simply set the limits under your profile settings.

DEPOSIT LIMIT

Control your spending by using deposit limit feature. You will not be allowed to continue to deposit after you have reached the deposit limit. This tool will ensure you are not exceeding your budget and you are not spending beyond the previously determined amount.

LOSS LIMIT

This is betting and losses can happen. By using the loss limit, you will be limiting the amount of your money which you are able to lose. If you choose a loss limit, we’ll make sure you are not losing more than you intended to.

WAGERING LIMIT

You have an option to limit the amount of money which you wish to wager over a period of time by setting a wagering limit. This will help you control exactly how much money you’re willing to spend over a daily, weekly or monthly basis.

SESSION LIMIT

Time really does fly when you’re having fun. If you feel like you may have spent more time playing than you intended, take back control by setting a session limit. If you are close to exceeding the set limit, you will receive a pop-up message informing you about the session time.

LIMITS MANAGEMENT

You are provided the option to amend or completely remove limits. If you wish to lower your limit, this will happen instantly. Increasing and cancelling a limit will take an additional 7 days to process before the change can take effect. The processing time will be 24 hours and the limit can be increased only after a cooling-off period of 24 hours has elapsed. You have to take a positive action at the end of the cooling-off period to confirm your request. Please contact our customer support to implement this.

TIME-OUT

If you feel like taking a short break from betting, you can choose to implement a time-out period of between 1 day to 6 weeks. Simply contact our Customer Support or go into your account settings. During this cool-off period you will not be able to log in to your account.

When the selected time passes, you can log back into your account and continue the fun!

SELF-EXCLUSION

Self-exclusion is a longer break from gambling. Should you choose to self-exclude, this will effectively close your account for a minimum of 7 days. Only once the period of your selection passes, will you be able to access your account again.

If you wish to self-exclude please get in touch with our Customer Support or go into your account settings by clicking the button on the right that will direct you to your profile details.

If you are thinking about self-exclusion it is important you contact all other gambling companies with whom you have accounts and make the request to self-exclude with them too.

We want to make sure that gambling is fun and entertaining for all our players. If you feel like you could use any of the above mentioned tools, we highly recommend you to do so!

For any further assistance please feel free to contact our support team