Bonus Terms

1. Definitions

  1. 1.1 The following definitions are used in our General Bonus Terms and Conditions:
  1. 1.1.1 Betting Restrictions: The betting restrictions that apply to every bonus as set out in clause 1.1.7 below
  2. 1.1.2 Bonus or Bonuses: Any bonus promotion, or special offer offered by
  3. 1.1.3 Bonus Specific Terms and Conditions: The specific Terms and Conditions that govern a particular bonus
  4. 1.1.4 Redeemable Bonus: A bonus where, after completing wagering requirements, the customer is able to withdraw winnings and the bonus amount
  5. 1.1.5 Non-Redeemable Bonus: A bonus where the customer is only able to withdraw the winnings once wagering has been completed
  6. 1.1.6 Cash Balance: Real money balance playable on all products offered (can be withdrawn at any time)
  7. 1.1.7 Sports Bonus Balance: Bonus money balance playable only in sports betting (cannot be withdrawn)
  8. 1.1.8 Total Balance: Total sum of all balances (Cash Balance + Sports Bonus Balance)

2. General Bonus / Promotion Terms

  1. 2.1 All promotions or offers are limited to one per person, family, household address, email address, telephone number, payment account number, device, shared computer, shared IP, etc, as the case may be.
  2. 2.2 A Customer’s total Account Balance is comprised of the aggregate of their Cash Balance and Sports Bonus Balance. Withdrawals cannot be made the Bonus Account, but they can both be used to make wagers. Funds from the Sports Bonus Balance can be used to place wagers on “Sports”, “Live Betting” and “Virtual Sports” products.
  3. 2.3 Withdrawals may only be requested from your Cash Balance. Please note that any withdrawal of funds from the Cash Balance whilst you have an active bonus will lead to the forfeit of the bonus.
  4. 2.4 By accepting a bonus, you agree to comply with the Specific Bonus Terms and Conditions that govern the bonus.
  5. 2.5 Bonuses, offers and promotions are intended for recreational players engaging in regular play. reserves the right to (i) offer bonuses to select players (ii) refuse a bonus or (iii) rescind any bonus at any time in its absolute discretion.
  6. 2.6 If you do not wish to receive any bonuses, please contact our Customer Support team after you have made your first deposit, but before you have made your first bet, and request to be excluded from bonuses.
  7. 2.7 Each bonus is subject to:
    1. 2.7.1 Bonus Specific Terms and Conditions
    2. 2.7.2 These General Bonus Terms and Conditions
    3. 2.7.3 General Terms and Conditions
  8. 2.8 Should there be any conflict between any of the above, the order of precedence shall be as follows:
    1. 2.8.1 Bonus Specific Terms and Conditions
    2. 2.8.2 These General Bonus Terms and Conditions
    3. 2.8.3 General Terms and Conditions

3. Qualifying Requirements

  1. 3.1 To qualify for a bonus, you must have a Player Account with
  2. 3.2 Unless otherwise stated, a player is eligible to receive each Bonus once
  3. 3.3 Unless stated otherwise, Bonus offers cannot be combined

4. How a Bonus Works and Wagering Requirements

  1. 4.1 Your Player Account balance is comprised of “Withdrawable Balance” and “Bonus Balance”.
  2. 4.2 All monies which you deposit into your Player Account make up your Withdrawable Balance. Monies which you receive under a Bonus are paid into your Player Account and make up your Bonus Balance (monies that form your Bonus Balance are called 'Bonus Funds').
  3. 4.3 When you bet on “Sports”, “Live Betting” and “Virtual Sports”, monies are wagered from your Cash Balance first and then from your Sports Bonus Balance. For example: If you have R10 in your Cash Balance and R10 in your Sports Bonus Balance and wager R5, your wager shall come straight out of the R10 in your Cash Balance. Only once your Cash Balance is R0, will you start wagering from your Sports Bonus Balance. You will always be able to withdraw funds in your Cash Balance.
  4. 4.4 We also accept blended wagers. For example, if you have R10 in your Cash Balance and R50 in your Bonus Balance and want to place a R20 Bet, the R10 from the Cash Balance and R10 from the Bonus Balance will form the Bet.
  5. 4.5 Each bonus will be subject to wagering requirements which will be set out in the Bonus Specific Terms and Conditions for each bonus.
  6. 4.6 Bonuses expire after 30 days and you must complete the wagering requirements within this time to avoid losing your bonus.
  7. 4.7 You may withdraw sums from your Cash Balance at any time in accordance with the Withdrawal Policy. However, once you make a cash withdrawal from your Cash Balance, any associated Bonus Funds in your Bonus Balance will be forfeited. For example, offers you a Deposit Match Bonus:
    1. 4.7.1 If you accept the bonus and deposit R100 into your Player Account, this R100 will be your Cash Balance. will then match your deposit and R100 will be credited to your Bonus Balance. Monies are wagered from your Cash Balance; if you place a bet and win R20, your Cash Balance will be R120. If you wish to withdraw your Cash Balance of R120, you will forfeit the R100 in your Bonus Balance if the Bonus Funds have not met the wagering requirements.
  8. 4.8 If you want to withdraw any part of your Cash Balance and there are associated Bonus Funds that have not completed the wagering requirements (as described in the example above) you will need to contact the Customer Support team.
  9. 4.9 Should you receive and have more than one (1) active bonus on your account, bonus wagering applies to the first active bonus and the other will stay pending until such time as the first bonus wagering has been completed.
  10. 4.10 Once the wagering requirements have been met for a Bonus:
    1. 4.10.1 If the bonus is redeemable, the bonus winnings relating to that bonus are transferred to your Cash Balance and you will be able to withdraw the funds in accordance with the Withdrawal Policy.
    2. 4.10.2 If the bonus amount is non-redeemable, any bonus winnings will be transferred to your cash balance and the bonus amount will be removed from your account automatically
  11. 4.11 Multiple bets placed on the same event will not count towards wagering requirements and also could be considered as bonus manipulation resulting in the removal of your bonus and associated winnings.

5. Deposit Bonus

  1. 5.1 Deposit bonuses are bonuses offered to you by that will be activated upon a successful qualifying deposit of R50 or more, unless otherwise stated.
  2. 5.2 Details of the percentage and maximum amount of your deposit bonus will be stated in the specific promotion or marketing communication.
  3. 5.3 Unless stated otherwise in the specific Terms and Conditions of the offer you received, deposit bonuses require 10x wagering of your bonus amount before you may request a withdrawal of bonus winnings.
  4. 5.4 All games count towards completing your wagering requirements; however, wagering for some games will not count in full towards your wagering requirements (please see the table below)
  5. 5.5 General Deposit Bonus Specific Terms
    1. 5.5.1 Games Bonuses must be turned over 15x (unless otherwise stated) before a withdrawal can be made. ONLY bets taken on Games will contribute to your turnover requirements.
    2. 5.5.2 Sports Bonuses must be turned over 10x (unless otherwise stated) before a withdrawal can be made. ONLY bets taken on Sports will contribute to your turnover requirements.
    3. 5.5.3 You have 30 (unless otherwise stated) days to use your Bonus or it and any subsequent winnings will be removed from your account.
    4. 5.5.4 The minimum qualifying deposit amount is R50 (unless otherwise stated) for Games and Sports Bonuses.
    5. 5.5.5 The percentage match and maximum bonus offer is specific to the marketing SMS or Email you received. This bonus is non transferable.
    6. 5.5.6 reserves the right in its discretion to exclude and/or limit the availability of the offer to certain customers.
    7. 5.5.7 reserves the right to reject a bonus if it considers that any fraud or breach of these Terms and Conditions or other illegal acts were performed. management decision is final and unquestionable.

6. Sports General Promotional Terms

  1. 6.1 When: (1) you have no open bets; (2) the remaining balance of your Sports Bonus Balance is less than R5.00; and (3) your total sports balance is also less than R5.00; then the balance of your Sports Bonus Balance shall automatically be transferred to your Cash Balance. This will have the effect of removing the active Sports bonus from your account so that you can take up another promotion.
  2. 6.2 Any bonus and any associated winnings will be automatically removed from a customer's account upon the customer requesting a withdrawal before meeting the rollover or eligibility requirements of the applicable bonus.
  3. 6.3 Cashed Out bets shall not contribute to meeting the turnover requirements or eligibility requirements of any Sports promotion.
  4. 6.4 Participants must opt in to the promotion prior to placing qualifying bets. Failure to opt in will result in subsequent bets not being counted towards the promotion.
  5. 6.5 Qualifying bets for any Free Bet token are subject to a minimum odds requirement of 1/2 (1.5). Bets placed below 1/2 (1.5) will not count as a qualifying bet.

7. Sports Free Bet Offers General Terms

  1. 7.1 Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer’s Cash Balance, and are withdrawable. The Free Bet stakes are not included in any bet returns.
  2. 7.2 A Free Bet shall only be valid on specified bet types, sports, leagues or events – as stated in the specific promotion terms.
  3. 7.3 No Free Bet may be used in portions. For example, if a R10 Free Bet is used for a R5 bet, then the unused R5 shall be forfeited.
  4. 7.4 The Free Bet shall always be used prior to real money funds from the Cash Balance. For example, if a customer is placing a R20 bet and selects a R10 Free Bet token, while having a balance of R100 in his Cash Balance, then the total amount of the Free Bet will be used (R10) and R10 will be drawn from the Cash Balance.
  5. 7.5 Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash Out.
  6. 7.6 Any bet the subject of a Cash Out shall not contribute to any eligibility requirement to receive a Free Bet.
  7. 7.7 Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet, when such conditions are considered for lost bets only or for missed selections in an accumulator.
  8. 7.8 If a bet which contributed to the eligibility of a Free Bet has been cancelled, reserves the right to remove the Free Bet from the customer’s account and shall, at its sole discretion, determine whether the customer may be eligible for the promotion again.
  9. 7.9 If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited.
  10. 7.10 Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet.
  11. 7.11 Any bets which contribute to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
  12. 7.12 Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.
  13. 7.13 Free Bet tokens will be valid for 7 days, unless stated otherwise in the specific promotion terms.

8. Collusion and Fraud

  1. 8.1 Any attempts to abuse any bonus, promotion, offer or competition through collusion and/or fraud is strictly prohibited and any customer deemed to be engaging in such activity may result in customer balance being voided, customer account being permanently closed and the matter being reported to the relevant authorities. Examples of such activity includes (but is not limited to):
    1. 8.1.1 Playing in collusion with other player(s) or as part of a syndicate or group of any kind
    2. 8.1.2 Engaging in any kind of identity fraud or similar fraud involving use of another’s identity, fraudulent creation of multiple accounts, etc
    3. 8.1.3 Taking advantage of any Website system or software bug or failure, or introducing a bug or failure into the website system or software, resulting in an ability to abuse a bonus, promotion, offer or competition.