Security & Privacy

At our aim is to provide you with a fun and entertaining betting experience, but we take your security and privacy just as seriously.

The aim of this policy is to give you a better understanding of:

  • o What personal information we collect

  • o Why we collect it and how we use it

  • o How this information is shared

  • o The rights you have to your personal information

  • o Other privacy and security-related information

Please note, you should read this notice in conjunction with our Terms and Conditions.

References to “we”, “our” and “” all refer to Online.

Your Personal Information

To register an account with us, you will need to provide some personal information. Examples of this may include, but will not necessarily be limited to; your name, email address, home address, telephone number, date of birth, debit/credit card data and banking account details. In terms of the Financial Intelligence Centre Act, No. 38 of 2001 (“FICA”), we are legally obliged to establish and verify your identity, and to establish the source of the funds you will be using for betting, prior to establishing a business relationship with you by creating a betting account in your name. It is our primary concern that this data is kept safe and secure at all times, and our methods of ensuring this are covered within this policy. When we receive your registration information, your details will be processed, giving you access to our online betting services, full customer support, and deposit and withdrawal options.

Additionally, as you start to enjoy using our Services, in order for us to provide you with the betting services contracted for, or to comply with a legal obligation, or in our or your legitimate interest, we will collect other types of information including: IP address and browser type; device information; your betting, gaming, payments and other account transactions; chat transcripts, email correspondence; social media details and other information derived from publicly available sources and third-party sources – as explained below. We will also use the personal data we collect to personalise our offering to you and as part of our risk management services, and will also use some of your personal data (email address and username only), to provide you with a facility to share your customer experience via a trusted third-party platform, in furtherance of our legitimate interests.

We will also use some of the above information to tell you about our latest and/or personalised offers and promotions, and notify you of any changes to our website or policies.

Sharing and Processing Your Personal Information

In order to provide you with the full betting services you signed up to enjoy, your personal data will also be shared with essential third-party service providers, such as platform providers, game providers, payment-facilitation processors, financial institutions, auditors and contractors.

This sharing and processing may also be required in order to comply with a particular legal or regulatory obligation, for example in relation to our legal obligation to properly identify and verify our customers in terms of FICA, we may use third-party electronic database providers such as credit reference or identification verification agencies, which enable us to verify customer information.

Your information will not be disclosed to government institutions or authorities unless:

We have your written consent OR,
We are required to respond to subpoenas, court orders or legal processes, or are otherwise obliged by law to do so.

Marketing Communications

Where we have the appropriate consent or lawful basis from you, and subject to your preferences, some of your personal details will be processed by our third-party marketing partners in order to allow us to communicate with our customers either by phone, e-mail, sms or push notifications. This may include e-mail & SMS sending platform providers, prize or gift suppliers, and the like.

The intention of these communications is to send you marketing material which we hope will be of interest to you – about our promotions, new games, offers, prizes, events, etc.

Consent for this processing can be revoked, in whole or in part, at any time, by contacting customer support or by editing your preferences in your account settings.

All our marketing communications, whether by email or by SMS, will include instructions on how to opt-out of receiving this specific type of marketing communication. Please contact us directly using the above details, if you wish to revoke your consent for marketing communications completely and your personal details will be promptly removed from all of our marketing material. Please allow up to 48 hours from the time of your request for this to be finalised.

We will not share your personal data with unrelated third-parties to market their products to you without your prior written consent.

Your Personal Data Rights

Under the Protection of Personal Information Act, No. 4 of 2013 (“POPI”), which came into effect on 27 November 2013, you have a number of rights in respect of the protection of the privacy of your personal information (“personal information” includes, without being limited to, information relating to your race, gender, sex, age, ID Number, telephone number, physical and email address, language and personal opinions or preferences).

Under POPI you have the following rights:

  • o The right to be informed if someone is collecting your personal information;

  • o The right of access to your personal information held by another party, and to require such personal information to be corrected or destroyed;

  • o The right to object to your personal information being processed;

  • o The right to withdraw consent previously given for the processing of your personal information;

  • o The right to be informed if any of your personal information held by a third party has been accessed by an unauthorised person, and

  • o The right to lodge a complaint to the Information Regulator, whose contact details are as follows:

  • The Information Regulator (South Africa)
    33 Hoofd Street
    Forum III, 3rd Floor Braampark
    Braamfontein, Johannesburg


Your personal information can only be processed:

  • o with your consent;
  • o if it is necessary for the conclusion or performance of a contract to which you are a party;
  • o if such information is required to be processed by law;
  • o if the processing of such information protects a legitimate interest of yours, or
  • o if such processing is necessary to protect your legitimate interests or a legitimate interest
  • o of any third party to whom such information is supplied.


We collect browser and cookie information when you first navigate to our websites. We use cookies to personalise your experience and for your ease of access. Some cookies will remember your username and password, or to remember your language preferences, etc. Cookies also then record other pages visited and content viewed before and after you use our services. Please visit our Cookie Policy page for more information about cookies and how to manage the cookies we set, as well as third-party cookies, such as those used by your web browser.


We take the security of your data and personal information very seriously and have a number of measures in place to keep you protected.

Robust security policies, rules, and technical measures have been implemented to safeguard all of your account information. All employees, data processors and third-parties contracted by are legally required to abide by a confidentiality agreement.

In addition, we use a firewall and RSA 128-bit encryption technology to help ensure that your details are always safe and secure.